Refund policy

We want every BUBBO toy to bring a smile. If something isn't right, here's how we make it right.

30-day returns
You can return most items within 30 days of delivery. To be eligible, the item must be unused, in its original packaging and complete with all of its parts (for example, every card, piece and accessory that came in the box).

Hygiene items
For health and safety reasons, teethers and bath toys can only be returned if they arrive damaged or defective.

How to start a return
Email us at support@bubbobaby.com with your order number and the item you'd like to return. We'll reply with your return instructions. Items sent back without a return authorization can't be accepted.

Return shipping
Return shipping costs are paid by the customer, and original shipping fees are non-refundable, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong item
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the issue. We'll send a replacement or a full refund at no cost to you, and in most cases you won't need to send anything back.

Bundle discounts
If you return part of an order that received a set discount (like BUBBO SET 2 or BUBBO SET 3), your refund will reflect the discounted price you paid for that item.

Refunds
Once your return arrives and is inspected, we'll let you know if it's approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order.

Questions?
Write to us anytime at support@bubbobaby.com.